Privacy Policy

Last updated: August 12, 2026

Overview

Oberlin Promotional Products ("we", "us", or "our") operates oberlinpromotionalproducts.com. This policy explains how we collect, use, and protect your information when you use our website or purchase our products and services.

Information We Collect

• Contact information: Name, email address, phone number, and business name when you request a quote or place an order.
• Shipping address: Mailing address for order fulfillment.
• Payment information: Processed securely through Stripe. We do not store your credit card details.
• Order details: Product selections, quantities, customizations (colors, sizes, embroidery options), and order history.

How We Use Your Information

• To process and fulfill your orders.
• To communicate with you about your orders, quotes, and services.
• To sync order data with our accounting software (QuickBooks Online) for bookkeeping and tax compliance.
• To improve our products, services, and website.

AI Chat Assistant

Our website includes an AI chat assistant to answer questions about our services and pricing. Messages you send through the chat widget may be saved, along with any contact information you choose to share (such as your name and email), so our team can follow up with you. Chat conversations are used only to respond to you and improve the assistant — they are not sold or shared with third parties beyond the service providers that power the chat (such as our AI provider) and email delivery.

QuickBooks Online Integration

When you place a paid order, we automatically create a sales receipt in our QuickBooks Online account. This includes your name, email, order items, and transaction amount. This data is used solely for accounting and tax purposes and is stored in accordance with QuickBooks' data retention policies.

Third-Party Services

• Stripe: Payment processing. Your card information is handled by Stripe and never stored on our servers.
• QuickBooks Online (Intuit): Accounting and bookkeeping. Order data is synced to create sales receipts.
• Resend: Email delivery for order confirmations and notifications.
• Shippo: Shipping rate calculation and label generation.

Data Retention

We retain order information for as long as required for tax and legal compliance. Payment records are retained according to IRS requirements (typically 7 years).

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at blain@oberlinpromotionalproducts.com or (850) 545-4511.

Security

We use HTTPS encryption for all data transmitted through our website. Payment data is handled exclusively by Stripe, which is PCI DSS Level 1 certified. OAuth 2.0 tokens used for QuickBooks integration are stored securely and automatically rotated.

Contact

Questions about this policy? Contact us at blain@oberlinpromotionalproducts.com or (850) 545-4511. Oberlin Promotional Products, Tallahassee, FL.